Commerce Fusion Summit ‘24

Commerce Fusion, the first event of its kind, dedicated exclusively to operational eCommerce!

Thursday 20th June 2024 | Ministry of Sound, London

Book now

Hear from retailers who have gone through the same challenges as you.

Peter Filcek
Online Strategy and Development Director
Tesco

James Ewens
eCommerce Director
Open 24 Seven

Carl Corcoran
Head of Application Delivery
phs Group

Sarah Chasey
Head of Customer Experience
Wickes

Thiago Palharini
Senior Product Manager Dunelm

James Leeson
Board / CEO Digital Advisor
Ex Amazon, John Lewis, Walmart

James Hayes
Director of Business Development Whistl Fulfilment

Nicole Olbe
Managing Director Adyen

Dan Ferris
Finance Director
T.M. Lewin

Alex Lainé
Operations Director
Yoto

Richard James
Head of Digital
Rat & Boa

20.06.2024

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Commerce Fusion

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All Day Conference & After Party

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Ministry of Sound, London

20.06.2024 . Commerce Fusion . All Day Conference & After Party . Ministry of Sound, London

The agenda

08:45 - 09:30

Coffee & Registration

Welcome

With Pete Robertshaw, Head of Commerce Consulting at Space 48 and host of the Space Bar Podcast.

09:30 - 09:40

Introduction from Patchworks and to our opening keynote.

With Jim Herbert, CEO of Patchworks.

09:40 - 09:45

Opening Keynote

With Sarah Chasey, Head of Customer Experience at Wickes, on her experience as a customer service director.

09:45 - 10:25

How to leverage payments as a competitive advantage.

With Thiago Palharini, Senior Product Manager at Dunelm and Nicole Olbe, Managing Director at Adyen. Sponsored by Adyen.

10:30 - 11:00

How to reduce your fulfilment and logistics costs, the secrets you need to know!

With James Hayes, Director of Business Development at Whistl Fulfilment and Alex Lainé, Operations Director at Yoto.

11:05 - 11:35

Break

Grab a tea or coffee!

11:40 - 12:00

Rat and Boa: Navigating Business Challenges with Intelligent Customer Insights

With Richard James, Head of Digital at Rat & Boa.

12 - 12:30

Say goodbye to excel and error-strewn manual work. Hello to automated retail and growing fearlessly.

With James Ewens, eCommerce Director at Open 24 Seven (Green Feathers). Sponsored by Brightpearl by Sage and Inventory Planner by Sage.

12:35 - 13:05

13:05 - 14:00

Lunch is served in the courtyard.

Delicious Hot bowl food is served by The London Kitchen.

The types of operational challenges large enterprise businesses have to deal with & how to solve them.

Fireside chat with James Leeson, Digital Advisor and ex Amazon, John Lewis, Walmart.

14:00 - 14:40

How investing in your product experience is fundamental to your customer experience.

With Carl Corcoran, Head of Application Delivery at PHS Group. Sponsored by Perfion (Boyum IT Solutions).

14:45 - 15:15

How retail giant Tesco expanded its product range overnight with thousands of new lines by launching its own marketplace.

With Peter Filcek, Marketplace Director at Tesco.

15:35 - 16:10

Break!

Grab a tea or coffee!

15:15 - 15:35

16:15 - 16:45

How T.M. Lewin have navigated the operational complexities of expanding internationally.

With Dan Ferris, Finance Director at T.M. Lewin.

16:50 - 16:55

Closing remarks.

With Pete Robertshaw, Head of Commerce Consulting at Space 48 and host of the Space Bar Podcast.

17:00 - 20:00

Afterparty with UEFA England v Denmark Game & Networking

Stay around for some drinks, we’ll be showing the England V Denmark UEFA game from 5pm with live DJ and a chance to mingle with the eCommerce community at London’s iconic nightclub, Ministry of Sound until 8pm.

“Join the leading-edge of retail innovation at our event; hear from industry peers who've tackled the same ecommerce obstacles you face and emerged with strategies that work.”

— Pete Robertshaw, Head of Commerce Consulting, Space 48

What is Commerce Fusion?

Commerce Fusion, the first event of its kind, dedicated exclusively to operational eCommerce! Our one-day conference gathers the industry's foremost experts and cutting-edge technologies in back-end eCommerce. It is a chance for retailers to immerse themselves as we dive deep into the topics shaping the operational landscape.

Why attend Commerce Fusion?

Commerce Fusion is not just an event; it's the place of innovation for eCommerce operations. With over 200+ retailers converging on the iconic Ministry of Sound in London, this is a pioneering one-day conference that promises to dissect the complexities of operational eCommerce like never before. Engage with experts who stand at the helm of eCommerce evolution in essential areas such as Payments, Tax, Internationalisation, Delivery, and Shipping & Fulfilment, among others.

Our sessions are tailored to the real-world challenges faced by eCommerce Managers, Heads of eCommerce, CTOs, and Heads of IT. This is your opportunity to glean actionable insights from leading retailers who have pioneered solutions in eCommerce operations, network with a community of forward-thinkers, and explore cutting-edge technologies that are reshaping the industry's operational frameworks.

But it's not all about learning and networking; we've woven in premium entertainment with delicious food, a live DJ, and a vibrant after-party where conversations can continue and new partnerships flourish. Commerce Fusion isn't just an event; it's a keystone for progress in your eCommerce operations. Come for the knowledge, stay for the experience, and leave empowered at Commerce Fusion!